Shipping + Returns
Our current production time is up to 4 weeks before your order is ready to ship.
We ship from our Waterloo, Ontario studio Monday through Friday. Please keep in mind that every bonnet is custom made to order, with a turnaround time of up to three weeks. If you have a specific date that you require your bonnet by, please get in touch as we may have some wiggle room.
Due to the global situation surrounding the COVID-19 pandemic, Canada Post (and other mail carriers) is currently experiencing delays and disruptions that may affect your package. We do not have control over the shipping timeline of your package once it is accepted at the post office, and we are not responsible for delayed, lost, or stolen packages. We do offer tracked and insured shipping methods as a paid option during checkout. Please take note of the shipping method you select. We sincerely appreciate your support and understanding!
We do not accept refunds or exchanges on any of our products. Due to the custom nature of our bonnets, once an order has been placed, we cannot accommodate requests to modify or change your order. Thank you for your understanding.